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Privacy Policy

About This Policy

Your privacy is important to us. This privacy policy describes how and why we collect and use personal information about you, how we protect this information, and your rights in relation to this information. Personal information is information or a combination of pieces of information that could reasonably allow you to be identified.

Opt Out/Correction/Deletion

You may unsubscribe to our mailing/marketing lists at any time by contacting us in writing. You also have the right to access, correct and/or delete any Personal Information, subject to applicable law. Please reach out to support@tangenhospitality.com in order to delete your account and/or unsubscribe from Tangen Hospitality mailing/marketing communication. 

Information We Collect

The Personal Information we collect depends upon, and is limited to, the nature of the services you request, your transaction, your request or inquiry about or with us, but may include your name, contact information, geolocation (physical location or movements), payment information, your IP address, type of operating system, device information, the time, nature and duration of your visit to our website(s), information as to how you use or have used our services and/or your preferences and other information that you may provide to us.  When we collect Personal Information we will, when appropriate and practicable, explain to you why we are collecting it and how we plan to use it.  In some circumstances we also may receive information from third parties.

When you visit our website or official social media pages, we may collect personal information about you from a variety of sources, including information we collect from you directly (e.g., when you contact us or provide services to us), and information we collect about you from other sources, including commercially-available sources, such as public databases where permitted by law. Examples include but are not limited to:

  • Personal details (e.g., name, date of birth)

  • Contact details (e.g., email address, postal address, phone number)

  • Demographic information (e.g., your age, gender, zip code, level of education, and interests)

  • Website usage information (e.g., IP addresses, information concerning page resolution, browser type)

In some cases, you may provide additional information, including when you choose to personalize your use of this website or when you ask a question of our account team.

We collect information from you passively. If you are on a mobile device and are using the Tangen Rewards App, and use a geolocation based service, for example, then we will collect your geolocation. We use common tracking tools like browser cookies to collect information passively. We may also use web beacons.

Children’s Personal Information

Tangen Hospitality’s practice is not to collect information from children under 13, and it does not knowingly collect any Personal Information online from children under 13 or as otherwise prohibited by law. To learn more about how to protect your child online, we suggest you visit www.OnGuardOnline.gov and read the helpful information provided by the FTC here.

How And Why We Use Your Personal Information.

We may use your personal information to, among other things:

  • enhance and personalize your use of our website

  • communicate with you in the normal course of business, and provide you with relevant information, content, customer satisfaction follow-up, and advertising (on our website, in newsletters, via e-mail, etc.)

  • connect you to a specific provider or with a trusted partner who will provide the information or service that you requested

  • carry out due diligence prior to engaging you as a service provider;

  • pay invoices;

  • send you marketing communications with your consent;

  • comply with legal obligations to which we are subject

In addition, we may use anonymous and/or aggregated data to create statistics and reports for various business purposes and may share this data with our business partners to offer you potentially desirable content, products, and services. 

We collect information from you passively. If you are on a mobile device and are using the Tangen Rewards App, and use a geolocation based service, for example, then we will collect 

your geolocation. We use common tracking tools like browser cookies to collect information passively. We may also use web beacons.

We collect information from third parties. This information might be combined with information we already have.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

  • to fulfill our contractual or legal obligations to you;

  • consent where applicable, such as for marketing communications;

  • to meet our legitimate interests or those of a third party; and

  • to ensure that your services function correctly with our systems, that any complaints or concerns can be promptly relayed to you, and our records are kept up to date and accurate.

We use your information as is disclosed at the time we collect the information and in the following ways:

 

To respond to your requests or inquiries. For example, we use your information to fulfill orders or prizes. We might also use your information to register you for promotions or our website. From time to time, we may also use your information to process your employment application.

 

To improve our products and services and for related business purposes. For example, we use information to understand our visitors and customers. This includes looking at website usage trends. We also use your information to make website and product improvements. We might also use your information to customize your experience with us. We may do these activities using the tracking tools described in this policy.

 

For security purposes. For example, we might use information to protect our website or our company. We might also use information to protect our customers or our business partners.

 

To promote Tangen Hospitality. For example, unless we tell you otherwise, we might send you notices of special promotions, offers or solicitations. We might also notify you about new website features or product offerings. To manage your communications, follow the instructions in Your Choices, below.
 

To communicate with you about your account or our relationship. For example, to notify you about changes to this Policy or our website Terms, to let you know about issues relating to your order or your relationship with us.

 

SMS Terms & Conditions

Subscribers can opt-in for SMS messages from Tangen Hospitality as a part of the loyalty registration process at {NEED OPT IN LINK}. By doing so, you agree to receive automated promotional and personalized marketing text messages from Tangen Hospitality to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc. Messages for this program will be sent from {NEED # - 000-000-0000} and begin with {Need begin name}. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply

To opt-out of the text messaging program, text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 000-000-0000 to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 000-000-0000, you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to our 000-000-0000 for customer care information. You can also contact us support@tangenhospitality.com or www.tangenhospitality.com for additional assistance.

Facebook Permissions

 

This Application may ask for some Facebook permissions allowing it to perform actions with the User’s Facebook account and to retrieve information, including Personal Data, from it.

The permissions asked are the following:

 

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

Contact email

Access the User’s contact email address.

Current City

Provides access to the User’s current geolocation.

Email

Provides access to the User’s primary email address.

Your rights over your personal information

You have the right to request that we inform you of the personal data we hold relating to you and/or to request that such data be corrected, deleted, or restricted, or blocked in accordance with and subject to your legal entitlements.

For these requests, please contact us. Please note that we will likely require additional information from you in order to process your requests, including verification of your identity, and we may be unable to respond fully to your requests where we have legal requirements to restrict access to your data, retain it or continue to process it.

Information sharing

We may share your personal information with third parties under the following circumstances:

Certain employees of ours and independent contractors we work with have access to your personal information for the purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.

We may disclose your information to third parties who provide services, such as (but not limited to): contact information verification, payment processing, customer service, website hosting, and email delivery services as well as professional advisors.

We may disclose your information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.

We may disclose your information to respond to law enforcement requests, court orders, or other legal processes; or if we believe that such disclosure is necessary to investigate, prevent, or respond to illegal activities, fraud, physical threats to you, others, or to yourself; or as otherwise required by any applicable law or regulation.

YOUR CHOICES

To stop receiving our promotional emails, you can follow the instructions in any individual promotional email you receive. When logged in, registered users can also change their options at the My Account page.

You can choose whether or not to disclose personal information. Some parts of our sites and some services may be more difficult or impossible to use, though, if you choose not to share. If you turn of cookies or tracking tools parts of our site and services may also not function properly.

LOYALTY ACCOUNT DELETION

Open the Tangen Rewards App.

Login if not currently logged in.

Open the side drawer menu by clicking the square with 3 horizontal lines in the top left corner of the Dashboard.

Click the “Update Profile” button.

At the bottom of the page, you will find a button that says “DELETE ACCOUNT”

You will be asked to confirm that you want to delete the account, click the confirm button to complete the deletion of your loyalty account.

 

Information Security and Storage

We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We evaluate these measures on a regular basis to ensure the security of the processing.

We will retain your personal information in accordance with our data retention policy, and generally only for as long as is required for the purpose for which it was collected.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site. We use Cookies to improve the user experience of this website, tell us which parts of the website users visited, provide enhanced services, and remember the location and language settings for individual users.

You may refuse to accept Cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site. If you are concerned about having Cookies on your computer, you can set your browser to refuse all Cookies or to indicate when a Cookie is being set, allowing you to decide whether to accept it. You can also delete Cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to Cookies.

If you choose to block or delete Cookies, certain features of the site may not operate optimally. For more information see www.allaboutcookies.org. Do Not Track (“DNT”) is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third-party ad networks, social networks, and analytic companies. This site does not currently respond to DNT requests.

The table below explains the Cookies we use and why.

Cookie: Google Analytics 4

Name: _ga | _ga_<container-id>

Purpose: Used for website traffic analysis and improvements. These cookies are used to collect information about how visitors use our website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

 

How Do I Change My Cookie Settings?

Most web browsers allow some control of most Cookies through the browser settings. To find out more about Cookies, including how to see what Cookies were set, visit www.aboutcookies.org or www.allaboutcookies.org. To understand how to manage cookies on popular browsers:

To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

Policy and Contact Information

We are responsible for the personal information we collect and process, however, we are not responsible for the privacy practices of websites that we do not provide or operate. We recommend reviewing the privacy notices or policies of these third-party websites to understand their information practices.

We reserve the right to change this policy at any time and encourage you to review this policy periodically for changes.

If you have questions about how your personal information is used, please contact us.

Contact information

If you have questions or complaints regarding this Statement, please contact us at:

Tangen Hospitality

PO Box 596 Spokane WA 99210

support@tangenhospitality.com

tangenhospitality.com

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